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DIFFICULT CONVERSATIONS 

Challenge to overcome: 

· Low engagement, not delivering results and management afraid to address performance issues. 

Topics integrated in the training: 

· Listening 

· Coaching 

· Setting objectives 

· Performance management

COMMUNICATING ACROSS OCEANS 

Challenge to overcome: 

· Misunderstanding of cultural differences and their impacts on employees’ behaviour. 

Topics integrated in the training: 

· Emotional intelligence 

· Cultural differences 

· Values framework 

· Communication styles 

· Negotiating across cultures

Contact 

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